Hello ​@Marty-B,
 

Thanks for bringing this to our attention. This sounds like a serious issue affecting your whole company’s communication. I’ll make sure someone looks into it right away.

To help us investigate faster, could you please send me a DM here in the Community with the following:

• Your RingCentral Support Case # (if you have one)

• Your company name and account number

• Your contact info (phone and email) so we can reach out directly 

Hi Mary - thank you for the follow up.

I cannot tell if I am replying directly to you or this message is in the public thread. 

How would I send only to you?  If you have acccess to my profile you can see some of my contact information, but happy to send you anything you need, just let me know how.

Thanks! 

Thanks for confirming ​@Marty-B! You don't need to send a DM right now. I've located your account details and I'm working on having someone reach out to you directly for assistance with this.

I will also send you a Direct Message here in the Community once I have an update for you.

Appreciate your patience!

Thank you Mary!

I did manage to get the Campaign ID and Brand ID if you need it.

Let me know if you have my email, my Ring Central number ends in 0804.  

It is easy to be patient when there is active dialogue, much appreciated! 

That's exactly what we aim for here in the Community, ​@Marty-B! Thank you!
Can you DM your best contact number? That’ll be the last one I need from you.