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the phone contacts I had added in my softphone desktop app are not found in the ringcentral classic, glip or web app. Where did the go? this is very important. I don't have them in my iphone contacts list; but they are stored because when they call me glip recognizes the contact and shows up with the named I stored them with on the soft phone app. but when I look for them to dial they are not found/matched.

Marcela, we'd like to connect you with a Product Manager on this. 
Can you shoot us an email so they can reach out? Community.Support@RingCentral.com
I just did. Hope to hear from you very soon

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