the contacts that I had on my softphone desktop app are not found in the ringcentral classic or new web app help!!!

the phone contacts I had added in my softphone desktop app are not found in the ringcentral classic, glip or web app. Where did the go? this is very important. I don't have them in my iphone contacts list; but they are stored because when they call me glip recognizes the contact and shows up with the named I stored them with on the soft phone app. but when I look for them to dial they are not found/matched.