Steve, 
Because this is a Community we lean on our fellow Community members to share solutions and their own best practices. 
If there is an issue that is particularly persnickety, we'll dig around with Product or other teams to get you an answer. 
Please let us know if we can help!

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How do I know if Ring Central has made a change to the Program? And if the change has not happened, how do I continue to get their attention?

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