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Transcribe Previously Recorded Calls

Forum|Forum|3 months ago
August 13, 2025
1 reply
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Mark.Fugate
New Participant

If I record a call in the UI, am I able to transcribe that recorded call afterwards? In other words, if I don’t click transcription during the call, could RC’s AI transcribe the recorded call afterwards? Thanks

Best answer by Mary-Community_Moderator

Hi @Mark.Fugate, the standard AI Assistant is designed for real-time transcription. This means the feature needs to be actively turned on while you're on the call for it to create a transcript. If you stop the transcription, or if it was never started, anything said during that time won't be transcribed or included in the notes. Unfortunately, there isn't a simple button in the user interface to tell the standard AI to transcribe a recording that wasn't transcribed live.

I hope this helps answer your question! 😊

+1

Mary-Community_Moderator
Community Manager
Answer
Forum|Forum|3 months ago
August 15, 2025

Hi @Mark.Fugate, the standard AI Assistant is designed for real-time transcription. This means the feature needs to be actively turned on while you're on the call for it to create a transcript. If you stop the transcription, or if it was never started, anything said during that time won't be transcribed or included in the notes. Unfortunately, there isn't a simple button in the user interface to tell the standard AI to transcribe a recording that wasn't transcribed live.

I hope this helps answer your question! 😊

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