Transfer RingCentral system to another computer

We are about to switch computers where our phones are connected. Our goal is to transfer the information to a different computer so our landline will work again (every time we shut off our desktop the landline shuts off and we have no dial tone). The calls are being forwarded to another cellphone so we can still accept calls but we can no longer call out on our landline (231-767-1181). Please advise us how to transfer to another computer so our landline turns back on. We have already downloaded the software onto another computer and logged into the portal on the software, but it did not help the issue. As soon as we shut down the old desktop the landline went down again. Thank you for your time and please call me on my personal cellphone so we can leave our dispatch line open.

Shane Bower

1st Class Towing

Page 1 / 1

Hi @1stclasstowing ,

Could you please clarify which of the following best describes your "landline" setup?

Is it a physical desk phone? This would be a dedicated hardware device, like a Polycom or Yealink phone, that sits on your desk and connects directly to your internet router or network.
Or is it the RingCentral App (softphone) on your computer? This is software installed on your desktop that turns your computer into a phone, using your computer's microphone and speakers (or a headset).

The reason this distinction is important is that the steps to transfer functionality and troubleshoot issues differ significantly between a physical desk phone and the RingCentral App. Once we confirm your setup, I may be able to provide you with precise instructions to get your service working on the new computer.

Hi @1stclasstowing, hope you're doing well! Just giving your question a little bump. We want to make sure you get the help you need. 😉

we got it taken care of thank you.

I’m glad to hear that!

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded