I find it easier to use the detailed view of the Call Log. In this one, the red is the phone number that called, the blue is our phone number that they dialed and the "1 - [blue]" is the name of the call queue that they reached.

Green is the user that the call was dispatched to. She transferred the call to purple. 



You can also go to the Calls section of a Performance Report and click on the call in particular. The visual here is a bit more obvious, but at the same time it's also a bit more cluttered:

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