Hi Angie,

Which app are you using? Is it the one with an R icon or phone symbol?

I have been sending out "friendly reminders" to my Users to replace the app not only on their desktop but also on their mobile phones with the "new" unified app. Some "get it" and others, well let's just say I need to keep sending the "friendly reminder."

Here is the link:

https://www.ringcentral.com/apps/rc-app

@Wendy Busse-Coleman Keep us updated on how this goes with your users and if there is anything missing that we can provide to make it easier!