Trying to use a IP 485 on the Ring Central platform. How do I transfer a call to voicemail?

We recently migrated to Ring Central and we are using our existing IP485 phones from Mitel. We are having a lot of issues transferring calls, using the handset, to the voicemail of another user. Any suggestions?

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They have a page for all the star '*' codes - plus a few more. The forward to vmail is there.

https://support.ringcentral.com/article-v2/901.html?brand=RC_US&product=RingCentral_MVP&language=en_US

Hope that helps.

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