How to call 311 using a digital line (desk phone) or RingCentral App?
Calling RC App shows:
Wrong extension
Entered extension is not present in your account's extensions. Please check the number and try again.
Best answer by aminedahel
The 311 is the non-emergency number, it's not supported by RingCentral.
Cheers.
It may be in your SIP DigitMap - which if you don't know what you'd be changing, I would not.
We went from a 3-digit to a 4-digit extension and suddenly our phones would not dial one of our sites. Turned out to be that the masking on one of the Digitmap rules rewrote it.
Example from a Yealink 21P: (under Setting / Dial Plan)
This would have to be updated on each phone, via the GUI.
Hope that helps.
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