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Question

Updated iPhone 13 pro to ios 15.6.1 now app doesn't open

  • August 18, 2022
  • 2 replies
  • 453 views

I updated my iPhone 13 pro to ios 15.6.1 and now the RingCentral iOS app doesn't open. When I tap the app icon a transparent rectangle pops up and then fades out, not opening the app. I deleted the app and reinstalled. I also restarted my phone. The app still doesn't open. I was able to open the ios app this am before updating. Once i updated to ios 15.6.1 the app doesn’t open.

The ios update was only a security update, so not sure what happened.

2 replies

Mary-Community_Moderator
Community Manager
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Hello @lizbauer, I'm checking if this is a known issue.


  • Author
  • New Participant
  • September 27, 2022

there still hasn't been a solution for this. The app still doesn't work even with the latest app update. No followup from support case. Last update from support was 8/30. I reported this issue on 8/18 and now it's the end of September with no solution. Not being able to use the app on my phone is very disrupting to communicating with my team.