Voice delay!!! | Community

It is INCREDIBLY frustrating to constantly talk over my clients, or them over me, because of the horrible delay in hearing each other! I used to make calls directly from my phone's app. To avoid the delay, I though I'd try make calls through my back office (i.e. having the number dial my cell phone from my laptop)Still a delay. A "network issue' does not sound like my problem. Any suggestions, one way or the other, of how to rectify this problem? I have a Samsung Note 4, and my servicer is T-Mobile.

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Hi Kimberly, We'll be happy to help troubleshoot this.

First can you clarify a few things. Can you tell us what you mean "make calls through my back office (i.e. having the number dial my cell phone from my laptop)"?

Delay is almost always a network issue. It's generally caused by latency in the voice packets as they are delivered across the internet. Try switching from your phone's data plan to a wifi signal and test again and let us know the result?

Hello, Mike. What I mean is I sign into my account via my laptop and use the "soft phone" there. It then rings my phone so I can dial out. I did what you suggested, and DARN IT, it worked! Lol! That only sucks (for me) because our house WiFi is very undependable and drops off often. I will definitely do that, however, when we get more dependable service. Thanks so much for your help!

We're new customers and are having the same problem. It's VERY frustrating. Add to the complexity of the situation that we're all working remote, so every situation is unique per office.
OP- Did your issue get resolved with network configuration?

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