Over the last week, people calling me can now leave 10 or 15 minute long voice messages if they want. For years, there was a 3 minute time limit and the message would get cut-off, which I prefer. How do I go back to only allowing a 3 minute max voice message?
Hi
To address the reply made by
The first time, I called support and was told they would look into it. Shortly after the call ended, the case was marked “resolved and closed” and I received no further communications.
The second time, I submitted a case through the online portal and even attached a detailed call log showing dates, times, phone numbers and durations of the offending calls. That case was marked “resolved and closed” within hours — again, without any contact from anyone at RingCentral and no explanation or details given. When I reopened the case to request clarification, it was closed almost immediately a second time.
So while I appreciate the advice to open cases, RingCentral support has shown no willingness to speak to a customer about resolving this issue.
For context: this past weekend alone I logged 1 hour and 52 minutes of junk voicemails. Since January, that’s 553 calls totaling nearly 14 hours.
Mike, please send me a DM with your contact info and I can help facilitate.
This is happening to use over the past couple of months. RC has charged us over $2000 for these overages. We have not been able to reach someone at RC to help fix this issue. Instead, our account manager reached out and offered to sell us a package at $400/month to ‘save’ money. This is customer service at its worst.
This is happening to use over the past couple of months. RC has charged us over $2000 for these overages. We have not been able to reach someone at RC to help fix this issue. Instead, our account manager reached out and offered to sell us a package at $400/month to ‘save’ money. This is customer service at its worst.
Hello
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
