Voicemail PIN | Community

We just added a new local phone number and a new Cisco 8861 desk phone. I need to configure a PIN for the voicemail. But I'm not seeing that option when I go to Admin Portal > Users > User List > Users with Extensions. I'm Admin on the account. How to get it done? Thanks in advance.

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HI @Ronald Ortman, is the extension already active?

Yes. Working for inbound and outbound calls. Red light on the handset, showing a voicemail. And has a green check in the Ring Central system. Thank you for getting back to me so quickly.

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