Warm Transfer Caller ID Preserved

Question

1. Call comes in.

2. Front Desk Warm Transfers call to Advisor.

3. Caller ID remains Front Desk Caller ID.

We would like the caller ID to remain the original callers ID. Not the Front Desk Caller ID.

I know a cold transfer will accomplish this.

I'm requesting a feature to accomplish this with a warm transfer.

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Hello @Curt Ockenfels, we love this idea too. Please vote for this HERE. I will also share this with our Product Team. Thank you!

Anonymous · Answer

Hello @Curt Ockenfels, we love this idea too. Please vote for this HERE. I will also share this with our Product Team. Thank you!

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