Question

Way to opt back into queue before wrap time is completed?

Forum|Forum|6 years ago
January 4, 2019
2 replies
488 views

derchiws
New Participant

We have a call queue that agents sign into to take calls. We have a wrap-up time set, to give them time between calls, but sometimes we have a need to override the wrap-up time to get another call. Is there a way to do this?

G

gary-manske
Participating Frequently
Forum|Forum|6 years ago
January 5, 2019

You may want to look at the Bridge Operator Console in the AppGallery. It may not be an exact fit for what you're trying to accomplish but does have the ability to manually turn queue calls on/off.