Question

Glip new message numbers not working

4 years ago
February 18, 2021
2 replies
268 views

meatheadpro
New Participant

This started happening on both RingCentral app and the glip web page. the indicator of the number of messages that are new is missing. All it does is bold the group or name.

Mary-Community_Moderator
Community Manager
4 years ago
February 18, 2021

Hi @meatheadpro, have you tried to logout and log back in?

meatheadpro
New Participant
4 years ago
February 18, 2021

I resolved this myself, seems there is a new BETA feature in your preferences called New message badge count. It was set to @mentions and direct only. Changed to ALL messages and it stated to work as before.

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