Skip to main content
Question

Replying to Group Message Fails. Anyone Has any experience troubleshooting?

  • April 16, 2020
  • 3 replies
  • 216 views

Account type: US


Description: One of our users was a recipient of a group message. The group message consists of 3 members including her and 2 of them are NOT RC numbers. whenever she tries to reply she gets the message "Message is not sent. Recipient extension is not found".


only 1 of our users is affected.




3 replies

  • Participating Frequently
  • April 17, 2020
Hello,
Which Softphone (RC Phone Desktop) version does she use?

  • Author
  • New Participant
  • April 17, 2020
She is using RC Phone version 20.1.0.38205

  • Participating Frequently
  • April 21, 2020
Hello,
Could you please ask her to reproduce the issue, then open "Settings->Support->Send Product Feedback" and send a feedback.
After that please put here data and description of that feedback.
Thanks