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Question

Clicked Send (To Voicemail on Desktop APP) caller to Voicemail but Mobile APP Continued to Ring

  • September 21, 2022
  • 3 replies
  • 806 views
M
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We have had a couple of users that have reported that they chose to send caller directly to voicemail using "To Voicemail" feature on the desktop APP, but call continued to ring on mobile APP and the caller ID was their own RingCentral name and number. Has anyone experienced this?

    3 replies

    Mary-Community_Moderator
    Community Manager
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    Hi @Mike Schimento, what happens when you try to answer the call from the app while sending it to voicemail from the desktop?

    M
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    • Mike1508287027
    • Author
    • Known Participant
    • 12 replies
    • September 22, 2022

    user is able to answer the call, I have one user who had it happen twice to her yesterday (9-21-2022), both calls were never presented to voicemail and appear in the logs as missed calls

    M
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    • Mike1508287027
    • Author
    • Known Participant
    • 12 replies
    • September 22, 2022

    Thank you


    Reply


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