My HR department is trying to answer questions of prospective employees about substance screening policies and any time they use a word like THC or Weed or (take your choice of controlled substance) the SMS message "cannot be sent". Any ideas how to turn this feature off?
Hi Chris,
Sorry to be the bearer of bad news, but it can't be turned off. The content is against SMS content policies, you can read more about what is included in the policy here: https://www.ringcentral.com/legal/sms-mms-content-policies.html
Mobile carriers require all business SMS users to register with The Campaign Registry (TCR) to comply with new texting regulations, and this restricted content policy is one of those regulations.
This is a ridiculous policy. We are paying a ton of money for this service and there should not be word filtering.
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