Listening to voicemails on headset?

moving question to 'Users' forum as it's unrelated to API.

I am unable to find where this question was moved to, but it was brought to my attention that my front desk is having the same issue since updating their software. 

I too have a few users this is currently happening to.  Not sure what the recommended solution so any feedback would be useful

​@Jacob Ames , ​@deuker 

Are they using the app on their computer? If they are using the built-in sound source from the computer, are they able to listen to the voicemail messages? Could we ask the affected users to try the web app version (https://app.ringcentral.com) and see if the behavior is the same?

​@Crystal_ 

Desktop Application on their laptop.  They are using a jabra usb headset for calls, with ringtone audio set to be from their laptop’s built-in speakers.  All phone calls perform as expected.  However, the voicemail comes out of the laptop’s built-in speakers.  I have other users with the exact same set up that do not have this issue, and for the users in question this is a new issue.

I’m going to try a reinstall of the application to see if that resolves it, but if that does not succeed, I will test via the web app.