Welcome to another Getting Started with RingCentral guide! This series is all about helping you maximize your RingCentral experience through essential features. This time it’s all about how to set up your deskphone via Assisted Setup.
What is Assisted Setup?
Deskphones that you already own or have purchased from a third-party vendor must be set up to connect to RingCentral. This option is known as Bring Your Own Device (BYOD). You’ll be able to do an assisted setup if the phone that you have is part of the Certified and supported deskphones for RingCentral.
How to do an assisted setup for your deskphone
- Sign in to the Admin Portal.
- Click the Phone System tab in the top menu.
- In the left panel, click Phones & Devices > User Phones, then select an existing deskphone from the list.
Note: If you need to add an existing phone, go to Add an Unassigned Phone. - Click Set Up & Provision.
- Enter the brand name or model of your deskphone in the search bar, then select it from the dropdown.
- Click Next.
- Locate the MAC Address on your phone (or IP Address on a Cisco phone). Some devices call this a Serial Number. It will be a 12-digit alphanumeric number on a label on the underside of the phone.
- In the Setup & Provisioning window, enter the MAC Address (or IP Address on a Cisco phone).
- Click Next.
- Follow the on-screen instructions to finalize your phone's setup. You can copy the instructions to your clipboard so they’re easy to access.
- When you’ve completed all the steps, click Done.
After your deskphone restarts, it will automatically connect to RingCentral’s system and download any updates and new features.
We understand that setting up your deskphones even with Assisted Setup may be a lot. Again, the onboarding team is coming in clutch with an interactive demo that will help you get a feel for how to navigate the steps real-time. You may also view this article to learn more about assisted setup.
We’d Love to Hear from You!
Have questions or tips in setting up your deskphone with RingCentral? Drop a comment below or share your
thoughts.
Stay tuned for more as we help guide you through setting up your RingCentral account!
Let’s get your RingCentral set up quickly and easily!
