Question

Overflow calls based on defined time period?

5 years ago
May 31, 2019
1 reply
87 views

amy-price
New Participant
2 replies

Is there any way to only overflow calls to another queue during certain defined hours of the day?

saadet.swift
Known Participant
554 replies
5 years ago
June 11, 2019

Hey Amy, one thing you could do is create a Custom Answering Rule under the Call Queue that is based on Time/Date & forwards to another Call Queue extension.

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