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Inconsistent Telephony Sessions Extension Events Schema

  • January 30, 2025
  • 3 replies
  • 29 views

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[{'type': 'ServerNotification', 'messageId': 'xxxxxx', 'status': 200, 'headers': {'RCRequestId': 'xxxxxxx'}}, {'uuid': 'xxxxx', 'event': '/restapi/v1.0/account/xxxxxx/extension/xxxxxx/telephony/sessions', 'timestamp': '2025-01-29T14:17:14.428Z', 'subscriptionId': 'xxxxxx-xxxx-xxxx-a9f4-xxxxxx', 'ownerId': '63047761004', 'body': {'sequence': 3, 'sessionId': 'xxxxxx', 'telephonySessionId': 's-xxxxx', 'serverId': '10.13.121.172.TAM', 'eventTime': '2025-01-29T14:17:14.308Z', 'parties': [{'accountId': 'xxxxx', 'extensionId': 'xxxx', 'id': 'p-xxxxx-1', 'direction': 'Outbound', 'to': {'phoneNumber': '+xxxxxx'}, 'from': {'phoneNumber': '+xxxxxx', 'name': 'xxx xxxx', 'extensionId': 'xxxxx', 'deviceId': 'xx'}, 'status': {'code': 'Answered', 'rcc': False}, 'park': {}, 'missedCall': False, 'standAlone': False, 'muted': False}], 'origin': {'type': 'CallOut'}}}]

Another event with the same status but recordings field added 

[{'type': 'ServerNotification', 'messageId': 'xxxx', 'status': 200, 'headers': {'RCRequestId': 'xxxx'}}, {'uuid': 'xxxx', 'event': '/restapi/v1.0/account/xxxx/extension/xxxx/telephony/sessions', 'timestamp': '2025-01-29T14:17:24.135Z', 'subscriptionId': '1f528df6-xxx-4dbe-xxx-xxxxxx', 'ownerId': 'xxxx', 'body': {'sequence': 7, 'sessionId': 'xxxxx', 'telephonySessionId': 'xxxxxx', 'serverId': '10.13.121.172.TAM', 'eventTime': '2025-01-29T14:17:24.063Z', 'parties': [{'accountId': 'xxx', 'extensionId': 'xxx', 'id': 'p-xxxx-1', 'direction': 'Outbound', 'to': {'phoneNumber': '+xxxx'}, 'from': {'phoneNumber': '+xxxxx', 'name': 'xxx xxxx', 'extensionId': 'xxx', 'deviceId': 'xxxx'}, 'recordings': [{'id': 'xxxxxx', 'active': True}], 'status': {'code': 'Answered', 'rcc': False}, 'park': {}, 'missedCall': False, 'standAlone': False, 'muted': False}], 'origin': {'type': 'CallOut'}}}]

Where can I see the event structures or different event types which can help me handle such status accordingly?

3 replies

PhongVu
Community Manager
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  • Community Manager
  • 2323 replies
  • January 30, 2025

The first event with the status.code:”Answered” without the ‘recordings’ object is the event when the call is answered. Then you will get more events with the same status.code:”Answered” with the ‘recordings’ object when the call recording started (active:True), paused (active:False), resumed (active:True) or stopped (active:False).

So if you only need to identified when the call is answered, grab the first “Answered” event, get the timestamp or any data you need, and ignore other subsequent events with the “Answered” status and the ‘recordings’ object.

 


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  • Author
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  • 16 replies
  • January 31, 2025

Thanks for answering ​@PhongVu  Do you have any opinion on this as well:

?


PhongVu
Community Manager
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  • 2323 replies
  • January 31, 2025
kutbuddin wrote:

Thanks for answering ​@PhongVu  Do you have any opinion on this as well:

?

Answered in the other thread. not sure why I missed that question :).


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