Skip to main content
Question

SMS logging for GROUP SMS not BULK SMS (Salesforce)

  • December 12, 2022
  • 0 replies
  • 221 views

What is the best way to log Group SMS inside Salesforce?
is it like a task is created for all the contacts inside group sms?

Example:
For 1:1 SMS
Question:
What happens when an inbound message from an unknown number is received?(Is it like we just create the task without being tied to any record, contact, lead or account?

Answer:
We try to find a match in salesforce based on the Contact details(phone number). If there is a single match, we match the contact with that record, and we log the task. If there are 0 matches or multiple matches, we don't log the task.

Note: I am talking about Group SMS not Bulk SMS.

0 replies

Be the first to reply!

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings