Question

Texts are not working

2 years ago
June 13, 2022
1 reply
2304 views

johnpotts
New Participant

Text messages are not working (inbound or outbound). For some of our numbers, when we send texts to phones within our system or to numbers outside of our organization, the texts either don't come in or we get an error message. Does anyone know why this is happening? Could it be that certain numbers in our system don't have the proper settings/permissions to text?

Mary-Community_Moderator
Community Manager
2295 replies
2 years ago
June 13, 2022

Hi John, Please submit a ticket with Tech Support to find out the reason for this issue.

https://support.ringcentral.com/new-case.html

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