I am an admin and cannot find the other users to listen to the calls that they manually recorded. We do not have the automatic recording option with our plan.
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How can admin find and listen to another ext manually recorded phone call?
Best answer by sarah-6
@Nate Goff Hello! I recently had this question too to view my users not just my own extension. So I found that on the Online Admin Portal. The automatic call recordings are set to auto-record just 1 extension (mine) so once I updated that to record my other user (see the image). Then from there, I was able to view all call recordings in the admin account under "Reports" > "Call Log" and then the little play button was then available for the calls thereon. 
@Mary-Community_Moderator that works to listen to my own extensions calls. But how do I listen to other extensions calls?
@Nate Goff Hello! I recently had this question too to view my users not just my own extension. So I found that on the Online Admin Portal. The automatic call recordings are set to auto-record just 1 extension (mine) so once I updated that to record my other user (see the image). Then from there, I was able to view all call recordings in the admin account under "Reports" > "Call Log" and then the little play button was then available for the calls thereon.
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