How can I disable the beep when using HUD call monitoring feature so they do not know they are being monitored . They are hearing a crackling sound when I click the monitoring button. We are just monitoring NOT recording . Help
@Jessica-Community_Moderator bringing this back around because agents ARE hearing a beep on their end when they are being monitored. Are we not able to disable this so they don't know they are being monitored?
Hello @Megan Lalock, the faint beeping sound is normal. Disabling it is not available. However, we highly suggest posting this to our idea hub. Click HERE! Thank you.
Hi!
Bringing this topic back to life to see if anyone has found a way to turn off the beep, as agents are hearing it, which is not ideal.
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