Question

Always ring Agent desk phone but allow soft phone queue status

1 year ago
May 18, 2023
1 reply
170 views

sknoop
New Participant

We would like to setup call queues. These queues should always ring a group of desk phones.

The agents rotate shifts and only want their mobile app to ring when they are on-shift.

What would be the best way to set this up?

Mary-Community_Moderator
Community Manager
1 year ago
May 19, 2023

Hi @Sebastian Knoop-Troullier, I am checking with Support if this setup that you want is possible.

Reply

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