I'm wondering if there's a report by agent I could run so that I can easily access their call recordings for my quality monitors.
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Call Recordings by User
Best answer by Mary-Community_Moderator
The Analytics does not include Call Recordings, but three different ways to access it as an admin exist. Check the KB article below.
https://support.ringcentral.com/mvp/phone/phone-ringcentral-app/accessing-downloading-ringcentral-mvp-call-recordings.html#phone-app
The Analytics does not include Call Recordings, but three different ways to access it as an admin exist. Check the KB article below.
https://support.ringcentral.com/mvp/phone/phone-ringcentral-app/accessing-downloading-ringcentral-mvp-call-recordings.html#phone-app
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