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How to set direct number as default in RingCentral for Salesforce


Every time a user logs in, the Main number is set as the "From" number. The preference would be to have their direct number as the only option on that list.


Settings --> Calls --> "Make my calls with" is set to Browser


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Any ideas?

Best answer by Joe Cache

Don't bother Mary - I've been asking for that feature for a while... well, that and the ability to only have the extension use only XXXX number - not be able to choose block, etc.

Mark,

That setting is hidden in the Extension Settings - in a field you wouldn't think:

Go to a user
Click on the tab for 'Outbound Calls/Faxes'
Click the down arrow to expand on Caller ID.
The field you want is in the lower-right - the 'Alternate Caller ID'

Setting this to the number you want the extension to use will set it from that point on.

Have fun.



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Mary-Community_Moderator
Community Manager
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@Mark Schultz I'm currently digging information about your question. Thank you!


Joe Cache
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  • Brainy
  • 154 replies
  • Answer
  • March 24, 2022

Don't bother Mary - I've been asking for that feature for a while... well, that and the ability to only have the extension use only XXXX number - not be able to choose block, etc.

Mark,

That setting is hidden in the Extension Settings - in a field you wouldn't think:

Go to a user
Click on the tab for 'Outbound Calls/Faxes'
Click the down arrow to expand on Caller ID.
The field you want is in the lower-right - the 'Alternate Caller ID'

Setting this to the number you want the extension to use will set it from that point on.

Have fun.




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