Skip to main content
To homepage To homepage
Question

How do I authenticate with the Engage API using a JWT?

R

Hi there I am trying to hit this URL:
https://engage.ringcentral.com/voice/api/v1/admin/accounts/12290000/reportsStreaming

I am using an API key. However, I get a 401 error and in the body I get the message saying JWT missing. Would you please be able to assist me with this issue?

    3 replies

    PhongVu
    Community Manager
    Forum|alt.badge.img
    • PhongVu
    • Community Manager
    • 2312 replies
    • June 11, 2020

    Using an API key? Currently, you need to get a RingCentral Office access token, then exchange for an Engage Voice access token to call that API.

    https://developers.ringcentral.com/engage/voice/guide/authentication/auth-ringcentral

    You can use one of the SDK wrappers to call the Engage Voice API.

    C
    thumbnail-screen-shot-2021-06-22-at-31547-pm.pngI hope someone can help.
    I am having trouble getting a laravel app to login to the ring central API.

    Ring Central Application Details:
    - Ring Central Username: cboutros@cellularmagician.ca

    - App Description: [CLONE] App to monitor incoming SMS,voicemails. This also can read the history of sms and call recording for our technicians. All the sms/phone data will be linked via a workorder phone number.
    - App Permissions:

    Call Control, Read Call Log, Read Call Recording, Read Messages, SMS, Webhook Subscriptions.
    Currently the API has been authenticated following the developer guide for php: https://developers.ringcentral.com/guide/authentication/quick-start#php

    The API is used in our production site under the first link. https://www.address.com

    It works fine here however, we have a development site where we are trying to use it as well: https://www.dev.address.com

    I've used the same credentials (except for the redirect URL "https://www.dev.address.com") and authentication method. I have also added "https://www.dev.address.com" in the list of redirect URIs found within the ring central application settings.

    When I try to visit the authentication URL from "https://www.dev.address.com", I am given an JSON response which says that the redirect URIs do not match but, in reality they do match.

    I am attaching an image of the response below.

    Do you suggest making a new ring central app to use on the development site "https://www.dev.address.com"? Or, is there a way to make the existing ring central app work on both sites?

    Best Regards,
    Asif Khan
    PhongVu
    Community Manager
    Forum|alt.badge.img
    • PhongVu
    • Community Manager
    • 2312 replies
    • June 22, 2021

    What is the reason for you to ask this question in this old thread? It is not even related to the original question?

    Reply


    Most helpful members this week

    Terms & ConditionsCookie settings

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

     
    Cookie settings
    PRODUCTS
    RingEX
    Message
    Video
    Phone
    OPEN ECOSYSTEM
    Developer Platform
    APIs
    Integrated Apps
    App Gallery
    Developer support
    Games and rewards

    RESOURCES
    Resource center
    Blog
    Product Releases
    Accessibility
    QUICK LINKS
    App Download
    RingCentral App login
    Admin Portal Login
    Contact Sales
    © 1999-2024 RingCentral, Inc. All rights reserved. Privacy Notice