Skip to main content
Question

RingOut with direct number doesn't work for RingCentral Application

  • October 25, 2023
  • 1 reply
  • 154 views

Hi,

I have two different behavior when I place a new call with RingOut.

If I start new call with company number and extension number I have ringing my Desk Phone, and RingCentral Application at the same time. Here is example where Main company number is +10000000000 and extension is 123.

_restClient.Restapi().Account().Extension().RingOut().Post(new MakeRingOutRequest
            {
                from = new MakeRingOutCallerInfoRequestFrom
                {
                    phoneNumber = "+1000000000*123"
                },
                to = new MakeRingOutCallerInfoRequestTo
                {
                    phoneNumber = "+1555555555"
                },
                callerId = new MakeRingOutCallerIdInfo
                {
                    phoneNumber = "+1000000000"
                }
            });


But if I start a new call with direct number I have ringing only my Desk Phone. Here is example where Direct number is +123456789.

_restClient.Restapi().Account().Extension().RingOut().Post(new MakeRingOutRequest
            {
                from = new MakeRingOutCallerInfoRequestFrom
                {
                    phoneNumber = "+123456789"
                },
                to = new MakeRingOutCallerInfoRequestTo
                {
                    phoneNumber = "+1555555555"
                },
                callerId = new MakeRingOutCallerIdInfo
                {
                    phoneNumber = "+123456789"
                }
            });

Additional: RingOut to Direct Number doesn't work if I have account with RingCentral Application only without physical Desk Phone.


Please help me to figure out if there exist a way to make RingOut call to Direct number and receive it in RingCentral Application?


1 reply

PhongVu
Community Manager
Forum|alt.badge.img
  • Community Manager
  • 2312 replies
  • October 25, 2023

Is this on your production account? If yes, open a dev support ticket, if no, what is your sandbox account id (or main company number)?


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings