Skip to main content
Question

TCR Registration problem (rejected too many times).

  • January 24, 2025
  • 3 replies
  • 178 views

Norman
Forum|alt.badge.img
  • New Participant
  • 2 replies

I am writing to express my frustration regarding the repeated rejections of my SMS TCR registration. Despite following the guidance provided by support team in detail during multiple calls, where I was assured that my submission met the required standards, my application continues to be rejected. This has become a very frustrating and time-consuming process, with each rejection presenting a new reason after a review period of approximately 20 days.

The most recent rejection cited the following:

"DCA2 declined sharing request for campaign . Explanation: Opt-in message/Confirmation MT must contain brand name, HELP, opt-out, message frequency, and associated fees disclosures. Opt-out message must contain brand name and indicate that no further messages will be sent. HELP message must contain brand name and contain support contact (email, phone number, or support website). (611)"

Any advice how to resolve the problem with TCR Registration? 

And any specific examples or templates of acceptable submissions for each required field in the form?

Thank you in advance

3 replies

Mary-Community_Moderator
Community Manager
Forum|alt.badge.img

Thank you for taking the time to share what you’ve been going through. I can truly understand how frustrating and exhausting this process has been for you, especially with the repeated rejections despite following the guidance provided.

I just wanted to let you know that I’ve seen your message and responded to your DM as well. 

Hang in there—I know this process has been far from smooth, but we’re here to help make things right. 


  • New Participant
  • 1 reply
  • March 14, 2025

I am writing to express my frustration with the SMS/TCR programming as well. I have spoken to multiple agents, and they have walked me through the process and have stated that, “everything looks good, and authentication will be a problem only to this message, “ 

  • DCA declined sharing request for campaign CI3XB9W. Explanation: Rejection Code 8102: Invalid Sample Messages - A sample message must be provided for each use case and sub-usecase. No sample found for these usecases: ['SECURITY_ALERT'].

Registration requires strict adherence to carrier SMS policies, as well as detailed information using SMS, and how you are obtaining consent.

Please check your registration, make the corrections, and resubmit.” I have been without texting for my business for almost a month something must be done to resolve this issue.


Norman
Forum|alt.badge.img
  • Author
  • New Participant
  • 2 replies
  • March 18, 2025

I wanted to provide an update on my situation, but unfortunately, the problem still hasn’t been resolved.

My most recent submission is currently under review, and after multiple rejections, I honestly don’t know what else to do. Each time, I wait over 20 days, only to get a new rejection for a different reason. It feels like a never-ending cycle, and I haven't received any clear guidance on exactly what will guarantee approval.

The latest rejection cited:

"DCA2 declined sharing request for campaign. Explanation: Opt-in message/Confirmation MT must contain brand name, HELP, opt-out, message frequency, and associated fees disclosures. Opt-out message must contain brand name and indicate that no further messages will be sent. HELP message must contain brand name and contain support contact (email, phone number, or support website). (611)"

I've already revised my messages several times, but I keep getting new reasons for rejection. Has anyone successfully passed this process? If so, could you share examples of what you submitted for the opt-in message, confirmation MT, opt-out message, and HELP message?

Also, is there any way to speed up the review process? Waiting over 20 days for each response is seriously delaying my business operations.

Any advice would be greatly appreciated!


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings