I have attempted to get it right since October 10th. I’ve gotten multiple rejections.
Finally on December 23, I seem to have gotten it right. I haven’t gotten rejected
I was told to wait 20 business days, and now it seems I’m being told to wait longer.
I’ve reached out to the TCR team several times and I’ve even told that it would be escalated.
I then waited a week and called again and was told it would be escalated. Then I asked to speak to someone on the “escalation team” and I was told they don’t take calls, but I was given a number to call.
the number and email I was given was my account manager who responded to my email by telling me to call the TCR team.
This is affecting my business. We aren’t even made aware when a client attempts to text us- we only just found this out a week ago when a client told us they had tried to text us.
can someone help! please!
