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Question

Why do replies to texts sent from mobile app go to personal text?

  • October 18, 2022
  • 3 replies
  • 411 views

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Should replies to text messages sent from the mobile app come to RingCentral or my personal text message? Mine coming back to personal cell number so I cannot reply from RingCentral (do not want to reply from personal number since I do not want to give that out). Is there a setting that controls this? I cannot find one...

3 replies

Mary-Community_Moderator
Community Manager
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Hi Dennis, I'm currently checking how to correct this.


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  • Author
  • New Participant
  • October 19, 2022

Seems to be working correctly today. I had also created a support ticket so not sure if they did something to correct or what might have changed. But all good now. Thanks.


Mary-Community_Moderator
Community Manager
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Glad to hear this! Thanks for letting me know.