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Question

No Audio on Outbound Calls in RC App


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Been using RC Phone on Win 10 for a while with my Jabra headset, it worked great. So I decided to switch to the bigger RC app to get familiar with it before we end up switching our entire organization.
But there's a problem...I have no audio on OUTBOUND calls.

If somebody calls me, it works great. If I call out, even internal numbers and queues, there is no audio at all.

The headset still works perfectly for Teams calls and meetings through Windows, but not outgoing calls with the RC Desktop App.

2 replies

Mary-Community_Moderator
Community Manager
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Hi John, we don't have a known issue the same as what you're experiencing. Would you please submit a support case?


  • New Participant
  • 2 replies
  • April 29, 2022
I'm experiencing the exact same issue. I'm on MacOS 10.15.17 (but this has been a problem for a while)

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