Skip to main content
Question

Text Messaging from Main Number

  • September 15, 2022
  • 1 reply
  • 493 views

We want all of our extensions using the main number for text messages because we do not want to confuse our customers with multiple numbers. My question is if I text message a customer from my extension using the main number will their response show up on my RingCentral Phone or desktop text tab? How does that work AND if one of our other extentions text using the main number and contact the same customer will the response show up on my end too or just his? Thanks in advance

1 reply

BeckyH
Community Manager
Forum|alt.badge.img+2
  • Community Manager
  • September 15, 2022

Hey, @Morgan Healey This is a feature we do not yet have.
I encourage you to add your use case and vote to the following idea: https://ideas.ringcentral.com/ideas/ENTCOM-I-141