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Call Queues - Rotating

2 years ago
March 28, 2022
1 reply
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Susan2153262010
Inspiring
47 replies

The description for Call Queues - Rotating - Is to ring available members one at a time based on who has been idle the longest. Is this idle time based on call queue calls or all calls period?

Best answer by Mary-Community_Moderator

The idle time is based on call queue and direct calls, too.

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Mary-Community_Moderator
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2293 replies
Answer
2 years ago
March 28, 2022

The idle time is based on call queue and direct calls, too.

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