Our TCR has been denied 2x now. Do you have direct person for us to work with to get approval? We are doing our diligence to be in compliance with no help and support. Our campaign is not unsolicited We are replying to a request.
Best answer by Spectra
Hi all,
I’ll share a little of what I know about TCR registration:
First, TCR registration is a requirement no matter which cloud provider you choose 8X8, Vonage, Zoom, etc., and not all providers offer SMS/MMS, and if they do, it’s not with a unified number for calling, fax & text, as RingCentral.
So basically, you create a “Brand” which doesn’t take very long, and then you create the “Campaign”.
The campaign doesn't require you to identify each user/number that you intend to text with from the campaign, you’re identifying which types of messages that you intend to text.
Lastly, mobile carriers require all business SMS user to register with The Campaign Registry (TCR). The rejections don’t come from RingCentral, but from the TCR itself, as the TCR is not a RingCentral entity.
Here are some links to additional information, hopefully they’re helpful:
What is TCR Registration
https://vimeo.com/786397152
TCR business registration FAQ
https://partnersupport.ringcentral.com/article-v2/TCR-business-registration-FAQ-partner.html?brand=Partner&product=RingEX&language=en_US
Setting up TCR registration and assigning numbers to your SMS campaigns
https://partnersupport.ringcentral.com/article-v2/Setting-up-TCR-registration-and-assigning-numbers-to-your-SMS-campaigns-partner.html?brand=Partner&product=RingEX&language=en_US&pills-nav=brand
Choosing the right SMS campaign for your local phone numbers
https://partnersupport.ringcentral.com/article-v2/Choosing-the-right-SMS-campaign-for-your-local-phone-numbers-partner.html?brand=Partner&product=RingEX&language=en_US
SMS consent requirements and examples
https://partnersupport.ringcentral.com/article-v2/SMS-consent-requirements-and-examples-partner.html?brand=Partner&product=RingEX&language=en_US
Dealing with similar issues, no one seems to have any idea what they're talking about on this TCR Campaign stuff. I'm about to cancel Ring Central and instead get a Dual Sim Phone, you may want to look into that as an option as well if your intent was to not use your personal phone for your small business like we are.
I have called Ring Central support multiple times. We have completed their TCR campaign requests and keep getting rejected. I have a four year college degree and MBA and I simply can NOT understand what they want! We talk with vendors, employees and other people everyday via text that we now cannot. I just got off the phone with one of their TCR "specialists" and to the very best I could understand is that I need to submit a form (they don't tell you what form or what this "form" needs to say) but I am supposed to fill out said form and tell them EVERY SINGLE person we text past, present and future. Not only that, but again to the best I can understand these people, they expect us to submit a form for any NEW person we come across that we may text.
It is my guess is that this entire TCR campaign crap is about stopping SPAM text messaging. We communicate, we don't solicit, market or request information from anyone. We are using it for just general everyday conversation use such as vendor to vendor or employee to employee communication and nothing else.
This entire process was not thought out and it's implementation is absolute abortion
We are just going to look for another provider.
DO NOT USE RING CENTRAL!! RUN AWAY!!!
TERRIBLE TERRIBLE TERRIBLE
I have submitted an email to community.support@ringcentral.com based on this thread. I am also getting denials. We just plain need to text, I didn't think we would need it, another way for issues w/ employees, however we now have a deaf client and we need texting capability ASAP.
Hi all,
I’ll share a little of what I know about TCR registration:
First, TCR registration is a requirement no matter which cloud provider you choose 8X8, Vonage, Zoom, etc., and not all providers offer SMS/MMS, and if they do, it’s not with a unified number for calling, fax & text, as RingCentral.
So basically, you create a “Brand” which doesn’t take very long, and then you create the “Campaign”.
The campaign doesn't require you to identify each user/number that you intend to text with from the campaign, you’re identifying which types of messages that you intend to text.
Lastly, mobile carriers require all business SMS user to register with The Campaign Registry (TCR). The rejections don’t come from RingCentral, but from the TCR itself, as the TCR is not a RingCentral entity.
Here are some links to additional information, hopefully they’re helpful:
What is TCR Registration
https://vimeo.com/786397152
TCR business registration FAQ
https://partnersupport.ringcentral.com/article-v2/TCR-business-registration-FAQ-partner.html?brand=Partner&product=RingEX&language=en_US
Setting up TCR registration and assigning numbers to your SMS campaigns
https://partnersupport.ringcentral.com/article-v2/Setting-up-TCR-registration-and-assigning-numbers-to-your-SMS-campaigns-partner.html?brand=Partner&product=RingEX&language=en_US&pills-nav=brand
Choosing the right SMS campaign for your local phone numbers
https://partnersupport.ringcentral.com/article-v2/Choosing-the-right-SMS-campaign-for-your-local-phone-numbers-partner.html?brand=Partner&product=RingEX&language=en_US
SMS consent requirements and examples
https://partnersupport.ringcentral.com/article-v2/SMS-consent-requirements-and-examples-partner.html?brand=Partner&product=RingEX&language=en_US
Hi everyone! We have an upcoming webinar about TCR tomorrow! It's not too late to register. This webinar will provide detailed information about the TCR process and guide you through registering your business SMS.
More details here:
I’m in the same boat. We use the RC# to text with our clients. We’re a CPA firm. We’re not marketing or soliciting. I keep getting rejected because RC thinks we’re using it for Lead Gen/Affiliate Marketing. How can I just get a phone # to text with my clients?
I’m in the same boat. We use the RC# to text with our clients. We’re a CPA firm. We’re not marketing or soliciting. I keep getting rejected because RC thinks we’re using it for Lead Gen/Affiliate Marketing. How can I just get a phone # to text with my clients?
Hi
Name:
RC Phone #:
Contact #:
Email:
Hi Mary, I sent the requested information to you in a DM but I have not heard back from anyone. Can you still help me?
Hi Mary, I sent the requested information to you in a DM but I have not heard back from anyone. Can you still help me?
Hello
...having the exact same issue….TCR has rejected 3 of our “campaigns” for various impossible to decipher reasons...this is super frustrating because, like you, we followed all the “advice” on how to submit a “campaign” that would be approved….all I need to do is communicate with the tenants ………..here’s the last one...
Ex. DCA2 declined sharing request for campaign CEFQQMK. Explanation: Needs compliant and accurate CTA information, update with specific path for mobile opt-in, HELP instructions, STOP instructions, message frequency disclosure, "message and data rates may apply" disclosure and link to the message program privacy policy, or language referring to the privacy policy. Opt-in message/Confirmation MT must contain brand name, HELP, opt-out, mssg frequency and associated fees disclosures. Opt-out message must contain brand name and indicate that no further messages will be sent. HELP message must contain brand name and contain support contact (email, phone number, or support website). (861)
Registration requires strict adherence to carrier SMS policies, as well as detailed information using SMS, and how you are obtaining consent.
I was hoping I’d come here and find an answer. After repeated attempts, we were approved to receive texts, but we are still waiting for approval to be able to respond or to send texts.
”Unfortunately, it didn’t meet industry compliance requirements. Please review the error message(s) below to assist with your resubmission.
Our objective was to not lose any texts that might be sent to our land-line and respond if necessary. We are not looking to do any mass texting. I thought it would be an easy process. we started the first of January 2025 and still can’t respond to texts and received this recent rejection notification. we will attempt to respond appropriately and hopefully get this approval. What’s frustrating is that we get SO MANY junk texts from other people! How in the world did they get approved?!?
We appreciate any help or insight anyone can provide!
I was hoping I’d come here and find an answer. After repeated attempts, we were approved to receive texts, but we are still waiting for approval to be able to respond or to send texts.
”Unfortunately, it didn’t meet industry compliance requirements. Please review the error message(s) below to assist with your resubmission.
Our objective was to not lose any texts that might be sent to our land-line and respond if necessary. We are not looking to do any mass texting. I thought it would be an easy process. we started the first of January 2025 and still can’t respond to texts and received this recent rejection notification. we will attempt to respond appropriately and hopefully get this approval. What’s frustrating is that we get SO MANY junk texts from other people! How in the world did they get approved?!?
We appreciate any help or insight anyone can provide!
Hi
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