Logitech Headset not working on Phone App

It is not a bluetooth headset.  My computer recognizes it as working.  The settings in RC show that I have that microphone selected, but nothing is working. 

It shows that everything works, and then when I go into the settings, it is picking up sounds, and then when I make a call I can't hear anything, and when I go back to the setting, it can't hear the sounds again. 

2287 USA based users, 28 different sites,  3800 DID lines - all Polycom VVX500 phones

2018-12-19 You are welcome to follow our Bluetooth Issue tracking with RingCentral Mobile and Desktop App here 

http://ringcentraladminusersgroup.org/faq/headsets.html

I have tested there, and when I speak, it shows that it is picking up audio.  But when I make a call, you cannot hear me. 

Have the same issue - I've used a Logitech headset for years without a problem - three to four weeks ago the headset stop working with the Ring Central Softphone app both on my computer and iPhone.  Headset works perfectly otherwise  -  what's up Ring Central, what did your last update break?

Just chiming in that we have a number of users with different models of Logitech headsets, all working fine with RC on various machines.

It may be not recognizing your app and the default sound input - check the settings gear in the RingCentral Phone APP





Then  check the Windows Sound Control Panel to show it is the "default" sound source for the Microphone