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Question

Not receiving VISA or Bank verification SMS on my Ring Central

K

Hi there,

When I try to log into my bank (TD Bank Canada) or use my TD credit card online, I am asked to provide an SMS PIN code, which I have setup to be sent to my Ring Central phone number. I do not receive them.

I also have my Ring Central number setup for Amazon, and the same thing happens, when they try to send me a verification code, it does not reach me.

I am sending and receiving text from all other numbers both locally and internationally.

Is there a reason that certain services cannot send SMS to Ring Central? And is there anything I can do about that?

Thanks in advance for any advice you can give.

Cheers,

Ken

    4 replies

    Mary-Community_Moderator
    Community Manager
    Forum|alt.badge.img

    Hi @Ken Mills, RingCentral cannot receive SMS code for verifications. This feature has been submitted and is under consideration. We will give you updates once this will be available. Vote for this feature here.

    K

    Wonderful, I have voted, thanks!

    A
    • allisonc
    • New Participant
    • 1 reply
    • September 18, 2024

    The link to the feature to vote for is no longer a valid link.  It’s unbelievable that this was requested 3 years ago and is still not available.  Ring Central’s own website states you are able to receive short code texts, but apparently there are certain types of short code texts that cannot be received.  We are unable to even receive texts from the IRS.  This is unacceptable.

    Mary-Community_Moderator
    Community Manager
    Forum|alt.badge.img
    allisonc wrote:

    The link to the feature to vote for is no longer a valid link.  It’s unbelievable that this was requested 3 years ago and is still not available.  Ring Central’s own website states you are able to receive short code texts, but apparently there are certain types of short code texts that cannot be received.  We are unable to even receive texts from the IRS.  This is unacceptable.

    Hi @allisonc here is the updated link: https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48020267-sms-ability-to-receive-verification-code-short-c

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