Click-to-Dial RingCentral Salesforce integration with extensions.

Hi @Jonathan Stephen, I am actively addressing your concern and will provide you with an update as soon as possible.

@Jonathan Stephen

We currently do not have support dialing phone numbers with an extension in RingCentral for Salesforce. Users can save the contact with the below format, but the extension numbers will be ignored while performing click-to-dial

Number with Ext (ext number is ignored)

• • 12345678x123
  • 12345678ext123
  • 12345678ext.123
  • 12345678*123

In this case, with double comas, you will see an error in RingCentral for Salesforce as "Please enter a valid phone number." while performing click-to-dial.