Question

Auto Delete/Archiving Voicemails

4 years ago
June 25, 2020
3 replies
1134 views

anna-meens
New Participant
3 replies

Is there a way to manage voicemails for example- delete after 14 days? Our voice mailbox is filling quite quickly and then new callers cannot leave a message.

If not possible to auto delete, is there a way to set a prompt to warn when getting close to the maximum?

Mary-Community_Moderator
Community Manager
2295 replies
4 years ago
June 25, 2020

Hi Anna,

RingCentral Voicemail box should not have a warning that mailbox is full. Technically, voicemails and faxes are auto-deleted once it reached 200 messages, first in and first out. See the link below to know more information about Data Retention.

RingCentral Message Storage and Account Data Retention

anna-meens
Author
New Participant
3 replies
4 years ago
June 25, 2020

Thanks- the article indicates auto deleting from 200. Our mailbox was showing 201 and then customers were getting notified that they couldn't leave messages. It seems the autodeletion is not instant and maybe an audit happens periodically?

abodehealthcare
New Participant
1 reply
3 years ago
May 21, 2021

Been nearly a year and the 'auto-delete' when it reaches 200 continues to be an ongoing issue. Is there no API available that we can leverage via a cron job to setup and delete in automated fashion? We have several hundred extensions and at least 100 of those show 200 or more messages....we cannot have staff performing a repeatable process that should be automated. Additionally, the option to auto-delete based on age would be super helpful (anything older than 7 days, 2 weeks, a month.....).

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