Question

How do you turn on the new 'Shared Voicemail Inbox' feature in the iPhone app?

1 year ago
March 31, 2023
2 replies
802 views

jack-3
New Participant
1 reply

The new Shared Voicemail Inbox feature is included in the recent RingCentral iPhone app update (23.1.30).

It's indicated in the "What's New" update notes that if a coworker "gives you access" to their voicemail, their voicemail messages will show up in the Shared Voicemail Inbox.

However I see nothing in the settings for the desktop or smartphone app whereby I can give access to my voicemail (or Shared Voicemail Inbox) to a coworker.

Please advise...

jack-3
Author
New Participant
1 reply
1 year ago
April 1, 2023

I just called RC tech support. They fixed something on their end.

Now my coworker's voicemails do show properly in my smartphone app.

Mary-Community_Moderator
Community Manager
2295 replies
1 year ago
April 3, 2023

Thanks Jack! Yes, this feature is not automatically enabled, so you need to contact Tech Support first.

Reply

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