Question

Can't install desktop ring central app ( Installation Failed )

4 years ago
April 15, 2020
2 replies
1354 views

ken-concilio
New Participant

My work laptop is Windows 10 (64bit). I uninstalled the RingCentral Meeting App and RingCentral App because the RingCentral Meetings options were greyed out in the RingCentral Desktop App.

I restarted the laptop and downloaded the latest RingCentral Desktop app(20.2.2-x64), but the installation fails. When I click the "Open Setup Log" button nothing happens.

I am able to use the RingCentral app on my iPhone, but I really need to get it back on my work Laptop as well.

nate-achey
Participating Frequently
4 years ago
April 15, 2020

I would suggest contacting your network admin as the rights on your work laptop may not allow admin rights for installation.

Mary-Community_Moderator
Community Manager
4 years ago
April 15, 2020

Hi Ken!

Please contact RingCentral Technical Support for them to check why are you experiencing trouble with installing the app.

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