Question

No sound - speakers are active on PC and in Ring

5 years ago
November 21, 2019
2 replies
288 views

baldasti
New Participant
1 reply

I see the message was 40 secs in length, but no sound. Speakers are turned on, RC sound is at max.

nicole-orlanzo
Participating Frequently
14 replies
5 years ago
November 21, 2019

Do you have voicemail transcription on your account and enabled? If so, did the email with the message or does the voicemail in RingCentral Phone show the transcription? Could just be that the caller did not hang up and it's just dead air.

baldasti
Author
New Participant
1 reply
5 years ago
November 21, 2019

Yes the transcription feature is turned on. The call was transferred from our main # to my phone.

Dead Air - the fear or all radio stations and incoming calls.

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