Question

Cannot retrieve parked call

5 years ago
July 26, 2019
1 reply
285 views

adam123456
New Participant

If I park a call using the mobile or desktop app I then cant retrieve it from the web phone (Chrome extension). I can dial the parked extension (e.g. *803) but get a busy tone. Any ideas? If I dial the parked extension from the mobile or desktop app I can retrieve the call from there so I dont think its a presence or permission issue. Any help would be appreciated.

Jessica H.
Community Manager
408 replies
4 years ago
July 30, 2020

Hey Adam,

This is a limitation within the chrome extension-- you're not able to retrieve parked calls from your chrome extension, only the mobile and desktop app.

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