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Question

Are my employees returning calls from customers that left them a voicemail?

  • February 1, 2023
  • 2 replies
  • 266 views

Trying to build a dashboard with RingCentral analytics data that uses vlookup or powerBI to see if my employees are returning calls from customers that left a voicemail on their direct dial. Has anyone ever tried to tackle this gap in RC analytics reports before? Really wish RC could provided a template for this.

2 replies

I SECOND THIS idea to supply admins with reports of unanswered / unresponded voicemails by user.


Mary-Community_Moderator
Community Manager
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Hi @chip-ryan, please submit this feature request in our Ideas Portal at https://ideas.ringcentral.com/.


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