Question

Time on phones is off by 2 hours

2 years ago
January 6, 2023
1 reply
976 views

walter
New Participant

We have Poly Vxx350 phones and they are all syncing with RingCentral. Problem is the time is 2 hours ahead. It is set to the correct time zone (Pacific) in Phone System-Auto Receptionist-General Settings-Regional Settings. Is there somewhere else that I should be checking? Also, the time stamps in Reports-Call logs are also 2 hours ahead.

Mary-Community_Moderator
Community Manager
2295 replies
2 years ago
January 6, 2023

Have you checked the extension's timezone settings where the phone is assigned? Go to Users > Select a User > User Details > Settings & Permissions > Click Edit under Regional Settings.

Reply

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

Cookie settings

We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.

Basic
Functional

Normal
Functional + analytics

Complete
Functional + analytics + social media + embedded videos

Reply

Related Posts

Global parametericon

HTTP Client Error - Issue when calling API with a 'greater than' or 'less than' sign in parametersicon

Job failover is generating multiple subscription events and resulting in duplicate incidents

WARN "Unable to get Instrumentation. Dynamic Attach failed" while booting SDC service.

Passing runtime parameters to script processors.

Most helpful members this week

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded

Cookie policy

Cookie settings