Skip to main content
Question

Missed Calls are missing.


Two days ago (8/27/24), three of our VVX Polycom 410 phones all have their Missed Calls displaying “No Records.”

The App displays the missing calls, but we need the phone to display it as well as several different individuals use the phone, but not the App.

We have restarted the phones, and have resynced them through the web portal. 

Does anyone know how to restore this functionality to our phones?

3 replies

Mary-Community_Moderator
Community Manager
Forum|alt.badge.img

Hi @idjw915 I know it's a bit late, but has your issue been resolved?


  • Author
  • New Participant
  • 1 reply
  • September 9, 2024

It has not. They have started logging again, but we still lost everything prior to 8/27/24.


Mary-Community_Moderator
Community Manager
Forum|alt.badge.img
idjw915 wrote:

It has not. They have started logging again, but we still lost everything prior to 8/27/24.

Please submit a ticket to Tech Support for this issue to be investigated. You can access the ticket submission form at https://support.ringcentral.com/new-case.html

 


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings